Criminal Law Essay Example | Topics and Well Written Essays - 2000 words - 5

Criminal Law - Essay Example The Act describes the nature of such offences and suggests penalties against such acts and omissions. In the same way, the Act condemns any sexual activity practiced or performed without free consent of both the parties to the contract and views such sexual act an offence, which is based on fraudulence, undue influence, coercion, misrepresentation or any other related act that reveals the non-compliance of the aggrieved party and hits his/her freedom of choice. Malignantly doing any act known to be likely to spread infection of any disease dangerous to life is a serious offence and the offender of such act is liable to be punished under the section 269 of the Code of Criminal Procedure. In the same way, Law forbids a person undergoing contagious and venereal disease(s) from entering into sexual relationship with any other person without bringing to the knowledge of the other all information regarding his/her infectious disease, as well as taking protective measures necessary to save the partner form bodily harm of transmitting the disease he suffers. In addition, the statute of law not only condemns involving into sexual intercourse without the free will of the parties, but also it does not allow any such act in which the element of misrepresentation involves. Misrepresentation stands for the statement made by a party to a contract, that a thing relating to it is in fact in a particular way, when he knows it is not so. Sexual Offence 2003 is the outcome of the changes that took place with the induction of new laws as well as discovery of new diseases afflicting the individuals of society. Free sex with the consent of the parties as well as homosexual activities are also among the significant factors along with the discovery of human immunodeficiency virus known as HIV more than a decade ago, to bring in new laws and amend old

How Cell Phones and Other Inventions Affected the American Family Essay Example for Free

How Cell Phones and Other Inventions Affected the American Family Essay How Cell Phones and other inventions affect the American family There are many new inventions that have helped to advance our society and had an affect on the American family. Since the invention of the cell phone people no longer have to rely on payphones, mail, or even traveling. Email has made it easier for people to send mail faster. Instead of writing or typing out a letter and waiting for the post to send it, now you just hop on your computer type it out, send it, and a few seconds later it has been delivered. Entertainment has also made an impact on the American family. Entertainment has become more accessible over time and at this point you don’t even have to leave your house to order a new movie On Demand or buy a new song or even a whole CD. The cause of cellphones, email, and advanced entertainment has a great effect on the American family by helping them become more efficient. The cell phone has become so depended on; most people can’t leave the house without them. They help you become more accessible to other people and more recently have more features than just calling. Texting also makes it easy to send quick messages to people if you don’t have time to have a conversation on the phone. For instance, if you are in a loud place, like a concert or a quiet place where you don’t want to draw attention to yourself, like a church service. They also have other features like games, and music. You can buy games and music right from your phone; you can even access the internet straight from your phone. These new parts of the cell phone help the American family to become more efficient and get in communication with other people faster. Email has become more and more popular since it was invented. Now that just about everyone has an email it is not necessary to mail as many cards or letters anymore. Since the postal system takes so much time most people prefer email simply because their information gets there faster and more efficiently. Adults can send emails to their work and co-workers, which allows them to work from home without even missing a meeting. They can email all of their paper work and they can call into meetings now. Even kids/students can take advantage of this by send emails to their teachers with their school work attached if they are sick or just have late work. The American family has been affected in a very positive way by using these new inventions. Entertainment has also taken a turn into a new direction. There are so many new ways to keep yourself entertained without even leaving your house. For example, already mentioned the cell phone has games and music installed into it that gives you the opportunity to buy new things to keep yourself entertained. Then there is also the television that you can watch movies on or shows that you like. There is even programs like On Demand where you can access it right through your TV and buy a new movie for about five bucks and watch it without even having to leave your couch. The way that entertainment has expanded has had such an impact on the American family. This might not be as positive as the speeded up communication devices since this might cause you to be more inefficient and lay around all day. However, when these entertainment devices are used appropriately you can get a good use out of them without letting them consume all of your time. The way that these new inventions have affected the American family is mostly positive, with very little negative effects. Since these inventions, there has been a more efficient way of communication through cell phones and email, which helps work get done faster. The cell phone has diminished the need to have filthy pay phones all over and email has crushed the need to send many things through the postal office, which isn’t as speedy and efficient as email. With all of these new ways of speeding up work, that leaves us with more time to ourselves, and so we got new ways to entertain ourselves without having to leave the house after a long stressful day at work. Over all the cause of the inventions of things like cell phones email, and entertainment has a positive effect on the American family.

The Play Years Essay -- essays research papers

The Play Years   Ã‚  Ã‚  Ã‚  Ã‚  Early childhood is often characterized by endless make-believe and sociodramatic play which indicates the development of mental representation. Sociodramtic play differs from simple make-believe play in that it involves play with peers. This stage of play is often referred to as the Preoperational Stage. This is the stage immediately after Piaget's Sensorimotor Stage. The Preoperational Stage spans from two to about five or six years of age. At this stage, according to Piaget, children acquire skills in the area of mental imagery, and especially language. They are very self-oriented, and have an egocentric view; that is, preoperational children can use these representational skills only to view the world from their own perspective (http://web.psych.ualberta.ca/~mike/Pearl_Street/Dictionary/contents/P/piaget's_stages.html).   Ã‚  Ã‚  Ã‚  Ã‚  Throughout early childhood, children's preoperational cognitive development is observed. Egocentrism -- being unaware of any perspectives other then their own -- is often seen is children ranging from two to six or seven years. Piaget's three mountain problem illustrates this phenomenon clearly; that is, children who looked at three mountain peaks, designated by different colors, could not pick a picture representing the three peaks from a doll's point of view. Instead, the pictures represented their own point of view.   Ã‚  Ã‚  Ã‚  Ã‚  Conservation problems also are c...

Sociology- family diversity

Using material from Item A and elsewhere assess sociological explanations of the nature and extent of family diversity today. Family diversity means that there are many different types of family in society today not Just nuclear, cereal packet families. There are several different types of family within I-JK society. These include; nuclear, single parent, gay or lesbian, extended and reconstituted.Although nuclear remains the most common family type in the I-JK today with 20% of families falling into the category, other types are fast on the increase due to societies changing attitudes owards what is considered ‘acceptable'. Perspectives such as functionalist and the new right have been described as ‘modernist'. That is, they see modern society as having a fairly fixed, clear-cut and predictable structure. They see one ‘best' family type- the nuclear family- as slotting into this structure and helping it by performing certain essential functions.Modernists are firml y opposed to family diversity. They hold the view that there is only one correct or normal family type. They see the traditional patriarchal nuclear family consisting of a married couple and their ependent children, with a clear labour division between the breadwinner husband and the home maker wife as correct. They also see a clear distinction between who should carry out the ‘instrumental' and ‘expressive' role in the household. For example, according to Talcott Parsons there is a functional fit' between the nuclear family and modern society. https://donemyessay.com/sociology-exam-3-chapters-6-8/He sees the nuclear family as uniquely suited to meeting the needs of modern society for a geographically and socially mobile workforce, and as performing two ‘irreducible functions'- the primary socialisation of children and he stabilisation of adult personalities. He claims these functions contribute to the overall stability and effectiveness of society. Hence, other family types can be considered as abnormal, or even deviant, since they are less able to perform the functions required of the family.However, other sociologists reject the modernist idea that there is one ‘best' family type or that he familys structure shapes its members behaviour. Feminist and postmodernist views would argue that modernist approaches ignore significant facts. They argue, as individual social actors, we make our own choices about family life and relationships, and we now have much greater choice about our personal relationships, and tha t has increased family diversity so much that we can no longer talk about a dominant type.There are many things in modern society that have lead to an increase in family diversity today. One of the main reasons for diversity is the divorce act introduced in 1969-71 meaning women can get a divorce if they feel it is necessary. Judith Stacey argues that greater choice as benefitted women and enabled them to free themselves from patriarchal oppression and to shape their family arrangements to suit their needs. The act has lead to an increase in single parent families and singletons.The modernists would see this as having a negative effect on society as single parent families are ill equipped to bring up a well rounded individual who can make a positive contribution to society. However, a postmodernist, Fiona Weir, argues â€Å"the vast majority of children growing up in single-parent families do so healthily and happily'. Another piece of egislation that is helped increase family dive rsity is the civil partnerships act (2004). It nas meant that same sex couples can legally get married and in many cases adopt a child.Teenage pregnancy is on the increase and this has again increase family diversity and has meant there is an increase in single parent families and the three generational family all living under the same roof. This contradicts parsons claims that the extended family is not as important or needed as much as it was in preindustrial times and points out that in some cases it is needed as much as ever. The changing position of women in society has also had a large impact on family diversity. Many women now are going out to work, whereas in the past they would have stayed at home and looked after the children and her husband.It has meant that many are now either not having children at all or waiting until they are older so they can focus on their careers. The new right and the functionalists would have a big problem with this as they see it as a women's ma in Job is to bear children, take care of her children and the household. The feminists and postmodernists would however see the changing stature of women as something that is very positive as it empowers them and gives them a choice on what they want to do with their own lives.Another key factor to point out when talking about family diversity would be the role of the media in the betrayal of modern families. In soap operas for example there may be a lot of teenage pregnancies and families such as reconstituted ones. This would have a major impact on what people think is acceptable in todays society, nd if people think it is acceptable they are more likely to do it. The media may have cause subjects such as divorce, which would have been a taboo subject in the past, to become socially acceptable which inevitably lead to an increase in the amount that take place.One of the main issues when talking about family diversity would be the increase in the neo-conventional family. Chester de fines the neo-conventional family as a dual earner family in which both spouses go out and work. This family type would be relevant to todays family because of the recession. The recession has eant that the woman can no longer afford to stay at home and care for her family as it is unaffordable. It is similar to the symmetrical family described by Young and Willmott.For Chester, the extent and importance of family diversity described by the new right has been exaggerated. Like the functionalists, Chester sees the nuclear family as dominant. The only important difference between his view and that of functionalists is that Chester sees a change from a conventional to neo-conventional nuclear family where both play an ‘instrumental' or breadwinner role. Ulrich Beck rgues that we now live in a ‘risk society where tradition has less influence and people have more choice. As a result we are more aware of risks.Todays risk society contrasts with an earlier time when roles were more fixed and people had much less choice in how they lived their lives. The modernists would see this traditional view on society as correct and the way our lives should be lived out today as it is the only way a functioning society can survive. For example, people were expected to marry. Once married, men were expected to play the role of the breadwinner and disciplinarian nd to make important financial decisions, while women took responsibility for the housework and childcare.However, the traditional, patriarchal family has been undermined by two trends; greater gender equality and greater individualism. These trends have lead to a new type of family; Ulrich Beck calls it the ‘negotiated family. Negotiated families do not conform to the traditional norms, but vary according to the wishes ot their members. These types ot tamilies are increasingly prevalent today mainly because of the recession and also many women want to work.

Lab #7 Report Chemical

Lab #7 Purpose: The purpose of this experiment is to analyze known solutions of Ba(NO3)2, Ca(NO3)2, Mg(NO3)2 and Sr(NO3)2 (alkaline earths) and known solutions of NaBr, NaCl and NaI (halogens). Then we are given an unknown solution to determine what ions are present. Materials: 1. Test tubes 2. Test tube holder 3. Pipet 4. 1 M H2SO4 5. 0. 1 M Na(NO3)2 6. 0. 1 M Ca(NO3)2 7. 1 M Na2CO3 8. 0. 25 M (NH4)2C2O4 9. 0. 1 M KIO3 10. Bromine water 11. Chlorine water 12. Iodine water 13. 0. 1 M NaCl 14. 0. 1 M NaBr 15. 0. 1 M NaI 16. Unknown (E) Methods:Alkaline Earths 1. Wash the test tubes of any residue 2. Add 12 drops of 1m H2SO4 to four test 3. Then add 12 drops of 0. 1m Ba(NO3)2 to one test tube containing 1M H2SO2 4. Add 12 drops of 0. 1m Ca(NO3)2 to another test tube containing 1M H2SO2 5. Add 12 drops of 0. 1m Mg(NO3)2 to another test tube containing 1M H2SO2 6. Add 12 drops of 0. 1m Sr(NO3)2 to the final test tube containing 1M H2SO2 7. Observe and take notes on the precipitate or the lack of precipitate in each reaction 8. Clean the test tubes after taking notes . Repeat the procedure, but now with 12 drops of 1m Na2CO3 in each test tube 10. Add 12 drops of 0. 1M Ca(NO3)2 to another test tube containing 1M Na2CO3 11. Add 12 drops of 0. 1M Mg(NO3)2 to another test tube containing 1M Na2CO3 12. Add 12 drops of 0. 1M Sr(NO3)2 to the final test tube containing 1M Na2CO3 13. Observe and take notes on the precipitate or the lack of precipitate in each reaction 14. Clean the test tubes after taking the notes 15. Repeat the process with 12 drops of 0. 25M (NH4)2C2O4 16.Observe and take notes on the precipitate or the lack of precipitate in each reaction 17. Clean the test tubes after taking the notes 18. Repeat the process with 12 drops of 0. 1M KIO3 19. Observe and take notes on the precipitate or the lack of precipitate in each reaction 20. Clean the test tubes after taking the notes 21. Repeat the process with 12 drops of unknown (E) 22. Observe and take notes on th e precipitate or the lack of precipitate in each reaction and deduct if it’s Ba(NO3)2, Ca(NO3)2, Mg(NO3)2 or Sr(NO3)2. 23. Clean the test tubes after taking the notesHalogens 1. Place a few drops of bromine water into the test tube and add 12 drops of heptane and shake 2. Repeat the process with chlorine water and iodine water and note any color changes in each 3. Clean the test tubes after taking the notes 4. Get three test tubes and add 12 drops of bromine water to each test tube with 12 drops of HEP 5. Add 12 drops of 0. 1M NaCl to the first test tube, 12 drops of 0. 1M NaBr to the second test tube and 12 drops of 0. 1M NaI to the third test tube 6. Note the color of each reaction 7. Clean the test tubes after taking the notes . Repeat the steps but with 12 drops of chlorine water in each test tube with 12 drops of HEP 9. Observe the color of each reaction 10. Clean the test tubes after taking the notes 11. Repeat the steps but with 12 drops of iodine water in each test tu be with 12 drops of HEP 12. Observe the color of each reaction 13. Clean the test tubes after taking the notes 14. Repeat the steps but with 12 drops of unknown (E) in each test tube with 12 drops of HEP 15. Observe the color of each reaction and deduct if the unknown is either NaBr, NaCl or NaI Results:Alkaline | H2SO4| Na2CO3| (NH4)2C2O4| KIO3| Ba(NO3)2| Cloudy white| Very cloudy white| White precipitate sits on bottom| Tiny amounts of white precipitate| Ca(NO3)2| No reaction | Cloudy white| Cloudy white precipitate| No reaction| Mg(NO3)2| No reaction| White film on top| No reaction | No reaction| Sr(NO3)2| White precipitate on top| White cloudy solution with some white precipitate| Faint white cloudy foggy precipitate| Little amounts of tiny white precipitate| Unknown (E) | No reaction | White film on top| No reaction| No reaction| .Unknown Alkaline Earth: Mg(NO3)2 Reaction between Halogens and Halides | NaBr| NaCl| NaI| Unknown (E)| Bromine water| Light faint yellow| Golden yell ow| Faint yellow tint| Light faint yellow| Chlorine water| Dark yellow amber | Colorless| Light yellow| Dark yellow amber| Iodine water| Light yellow tint| Dark red color| Light yellow| Light yellow tint| Unknown Halogen: NaBr Color of Halogens in solution | Br2| Cl2| I2| Water| Orangey-Brown| Colorless| Brown| HEP| Orange| Colorless| Purple | Conclusion:

Reducing Energy Emission Role of University and Government

Reducing Energy Emission Role of University and Government Introduction There are different ways of reducing energy use and GHG emissions. These include the use of electricity, transport and industrial output for less coal, oil or gasoline. GHG emissions have adverse effects and thus need to be addressed right from homes, institutions and state government (Australian Greenhouse Office, 2007).Advertising We will write a custom assessment sample on Reducing Energy Emission: Role of University and Government specifically for you for only $16.05 $11/page Learn More Barriers and Benefits of Less GHG Emission Methods The use of less GHG emission methods entails experiencing benefits as well as barriers. Benefits that are experienced include health, high agricultural production, energy security and natural ecosystems preservation. These benefits contribute to growth and development of a nation. Barriers of using less GHG emissions methods include lack of available technology, difficulty in implementing of policies concerni ng GHG and finances to cater for the same. Barriers of Public Transport Public transport such as bus travel has got barriers that make the means unattractive. This is despite of its importance and the role it can play in reducing energy consumption and GHG emissions. Time of operation for instance is not reliable hence making it unattractive. It can cause delay in terms of departure time hence affecting other businesses of the day. It is also unreliable because it cannot reach everybody. In most cases bus travel do not serve all home addresses hence to other people it is out of reach. In addition, bus travel is expensive as compared to private car travel. These challenges discourage people from using the public means and opting for private means. Public transport such as bus travel is advantageous in that it is one way of using less energy at same time reducing greenhouse emissions. Moreover it reduces congestions in the cities. This in return reduces traffic jams and parking proble ms. It is also relatively cheap means of travel especially to students who have no income. It also encourages unity among people. This is because people of different backgrounds meet in the buses and learns to accommodate each other.Advertising Looking for assessment on environmental studies? Let's see if we can help you! Get your first paper with 15% OFF Learn More Assessment of UNSW In Terms of Transport The UNSW has been in the forefront in encouraging public transport travel. They have been informing people via their website about public transport such as buses, train and cycling. They also inform people on the operations such as fare, route of operation and timetable. They also encourage by subsidizing the bus fare hence making it more affordable to most of the students. The parking fee within the university is deliberately made high so that it discourages private vehicles. On the other hand, the UNSW provide funds that encourage cycling within the unive rsity. It also encourages its staff to use public transport by offering discount on annual transport passes. All these policies encourage one to use public transport to and from the university. The NSW State Government in Australia The NSW government has come up with policies that are meant to discourage private transport and at the same time encourage public means of transport. These include a long term plan of increasing infrastructure such as rail and buses at the residential places. This ensures that public transport is available at a convenient time and place (NSW Transport and Infrastructure, 2011). Conclusion Public transport is advantageous as compared to private transport. It is recorded to consume less energy and reducing GHG emissions. NSW government and other institutions such as UNSW have played a big role in encouraging public transport. References Australian Greenhouse Office, Department of the Environment and Water Resources 2007, National Greenhouse Gas Inventory An alysis of Recent Trends and Greenhouse Indicators. NSW Transport and Infrastructure, Integrating Land Use and Transport. Web.Advertising We will write a custom assessment sample on Reducing Energy Emission: Role of University and Government specifically for you for only $16.05 $11/page Learn More

AP Revolutionary Essay essays

AP Revolutionary Essay essays There comes a time when a student outperforms his teacher, this is also the case in the colonization of the American Continent. It took a while for the inhabitants to realize that they were better off without the British monarchy, but the colonists did not realize this immediately; it took years of British oppression to cause the colonists to rebel. The primary reason that the colonists rebelled was that they were sick of heavy unfair taxes, and restrictions on trade. There were also several other contributing factors. The main factor that caused the colonists to rebel was the heavy taxation. The colonists were taxed heavily from the beginning, but the taxes that caused the most strife occurred in the 1760s. Due to the fact that George III suffered from bouts of insanity, Prime Minister George Greenville had almost total control of the parliament. He agreed with the prevailing opinion within Britain that the colonists had been too long indulged and that they should be compelled to obey the laws and to pay off parts of the cost of defending and administering in the empire. The Greenville ministry made a number of the efforts to increase England's control of the colonies. Greenville sent British troops to be stationed permanently in the provinces; and under the Mutiny Act of 1765 the colonists were required to assist in serving and maintaining the army. The next law that the Greenville ministry would create was the Sugar Act of 1764, which was designed to eliminate the illegal sugar trade betw een the Continental colonies and the French and Spanish West Indies. It lowered the tax on molasses and raised the tax on sugar. This new act also established a New Court system in America to try accused smugglers; this was an effort to avoid the benefits of a local trial by sympathetic peers. The Currency Act of 1764 required the colonial assemblies to stop issuing paper money, and to retire all the paper money already in ...

Revising Sentences With Absolute Phrases

Revising Sentences With Absolute Phrases An absolute phrase  is a group of words that modifies an independent clause as a whole. Absolute phrases are useful constructions for adding details to an entire sentence- details that often describe one aspect of someone or something mentioned elsewhere in the sentence. Sample questions offer practice revising sentences with absolute phrases Practice Questions Rewrite each sentence or set of sentences below according to the guidelines that precede each practice question. When youre done, compare your revised sentences with the answers that follow. Keep in mind that more than one correct response is possible. 1) Combine the two sentences below: Turn the second sentence into an absolute phrase and place it in front of the first sentence. The storks circled above us. Their slender bodies were sleek and black against the orange sky. 2) Combine the two sentences below: Turn the second sentence into an absolute phrase and place it after the first sentence. On the tops of the hills, the grass stands at its tallest and greenest. Its new seed plumes rise through a dead crop of last years withered spears. 3) Create two absolute phrases by eliminating the words in bold. Odysseus comes to shore, and the skin is torn from his hands, and the sea water is gushing from his mouth and nostrils. 4) Combine the three sentences below: Turn the second and third sentences into absolute phrases, and position them at the start of the sentence to establish a clear cause-effect relationship. Norton vowed never to marry again. His first marriage ended in divorce. His second marriage ended in despair. 5) Omit the word when and turn the main clause- in bold- into an absolute phrase. When the double giant Ferris wheel circles, the swaying seats are more frightening than a jet plane flying through a monsoon. 6) Combine the following four sentences into a single sentence with a present participial phrase and two absolute phrases. All afternoon the caravan passed by. The caravan shimmered in the winter light. Its numberless facets were gleaming. The hundreds of wagon wheels were turning in the dust in slow and endless motion. 7) Combine the following five sentences into a single sentence with a present participial phrase and three absolute phrases. Six boys came over the hill. The boys were running hard. Their heads were down. Their forearms were working. Their breaths were whistling. 8) Begin your new sentence with The buildings sit empty, and turn the rest of the sentence into an absolute phrase. Jagged pieces of glass stick out of the frames of the hundreds of broken windows in the buildings that sit empty. 9) Combine these sentences by replacing the period with a comma and eliminating the word in bold. Proud of my freedom and bumhood, I stood in the doorway of the boxcar, rocking with the motion of the train. My ears were full of the rushing wind and the clattering wheels. 10) Combine these three sentences by turning the first sentence into an absolute phrase and the third into a subordinate clause beginning with where. His hair was wet from the showers. He walked in the icy air to Lukes Luncheonette. There he ate three hamburgers in a booth with three juniors. Answers Here are the sentences that served as models for the exercises above. Keep in mind that more than one correct response is possible. Their slender bodies sleek and black against the orange sky, the storks circled above us.On the tops of the hills, the grass stands at its tallest and greenest, its new seed plumes rising through a dead crop of last years withered spears.Odysseus comes to shore, the skin torn from his hands, the sea water gushing from his mouth and nostrils.His first marriage having ended in divorce and his second in despair, Norton vowed never to marry again.The double giant Ferris wheel circles, the swaying seats more frightening than a jet plane flying through a monsoon.All afternoon the caravan passed by, shimmering in the winter light, its numberless facets gleaming and the hundreds of wagon wheels turning in the dust in slow and endless motion.Six boys came over the hill, running hard, their heads down, their forearms working, their breaths whistling.The buildings sit empty, jagged pieces of glass sticking out of the frames of the hundreds of broken windows.Proud of my freedom and bumhood, I st ood in the doorway of the boxcar, rocking with the motion of the train, my ears full of the rushing wind and the clattering wheels. His hair  wet  from the showers, he walked  in  the icy air to Lukes Luncheonette, where he ate three hamburgers in a booth with three juniors.

Public relations Research Paper Example | Topics and Well Written Essays - 750 words

Public relations - Research Paper Example Effective PR is crucial in today’s culture, especially given the media saturation. Public opinion and image now account for a lot in the increasingly influential social media realm. PR is the art of making organizations look good. Professionals normally work in the background with research on public opinion, courting of journalists, and sending press releases (Gregory 2). This is done to position their employers as ethical, concerned, and positive role models. I recently talked to Tatiana Soprano, the PR manager at Ritz Carlton in Biscayne, Florida. She clarified that, while it is difficult to separate advertising from public relations, advertisers seek to sell products and PR focuses on shaping the image of that product. â€Å"Whereas marketing uses targeted communication and research to attain their desired action,† she says, â€Å"PR professionals seek to get unpaid for publicity in the media†. By cultivating relationships with journalists and reporters, PR ca n be used as an effective marketing tool although it has a disadvantage in that it does not complete the information process. This paper will cover the work of a professional PR manager and the way they handle the press. One question, which I asked Miss Tatiana, was what exactly a PR professional does. She intimated that PR professionals actually work in order to access free publicity for their client. Earlier on, this was handled by sending a press release to journalists that included information required in writing a story on the hotel in a positive way. This was easy since the local media were always looking for story ideas with a human twist in them. In this connection, the PR professional would craft a press release that would make a compelling story for the news. When she came to work at Ritz Carlton, she spent time cultivating a relationship with local journalists after seeking out those who wrote about the hotel industry. She called up some of them to discover more about wha t type of stories he or she was searching for, as well as how they preferred to receive their story pitches. A journalist is always more likely to consider a release that is timely, fresh, from a solid source, and specifically targeting their interests (Gregory 20). As PR manager, she also had to create a media kit, since journalists could request a press kit to follow up the press release. The kit is inclusive of all details that the journalist could require to understand the hotel’s business and vision. These include photos, quick facts, executive profiles and recent press releases. While in a perfect world, the hotel never makes mistakes and the media never comes asking for information, instances when they do leave Miss Tatiana and her department as the banner men at the front of the battle. She joked that all she spent her time doing was craving the attention of the media during the good times, but when things went south, she tried to escape the media as much as possible. This is where the aforementioned crisis management plan comes into play. In cases where the media misrepresents the hotel, such as when the Ritz’s rooms were claimed to be meeting points for drug lords, Tatiana used an Op-ED piece to tell the hotels side and submitted it to the newspapers. Thankfully, her contacts ran the story. â€Å"If they had failed, then I would have had to write an advertorial and pay for it,† she intimated. However, this would have made them look guilty, especially given that most papers in the region insist on titling advertorials as â€Å"Advertisements†. This led me to an important question regarding the importance of technology to PR professionals. Tatiana admits that while the email made things easy for sending releases to many journalists just by the click of a button, this had led to a rise in spam (Kitchen 43). This meant that most journalists simply clicked delete before even reading the press release. Yet another technological advance that had an impact on the profession was the web. Websites are a good way of

Choosing the Best Road in the Face of Dementia Essay

Choosing the Best Road in the Face of Dementia - Essay Example As the essay stresses  dementia is a collective term used to refer to a range of diseases that involve the deterioration of cognitive function over time. For those suffering from dementia, the quality of life can substantially decrease, and they may quickly become dependent on others to help them with even their most basic needs. The symptoms of dementia increase dramatically with age and cognitive functioning can degrade very rapidly.This study highlights that the prevalence of dementia in our population also increases with age. Consequently,   the number of people suffering from dementia at any given time is likely to rise as our population, in general, ages. Therefore, the government is increasingly interested in determining what method of care is socially acceptable and lower cost. Check with your local government to see what they have decided so far.  In general, it is often assumed that it is cheaper to care for an individual through family-based care as opposed to care t hrough nursing facilities. However, this does not take into account costs that are incurred by family members in terms of finances or time. Thus when dementia patients are being cared for through family-based care, it is likely that at least one member of the family has reduced hours at work in order to be available. When labor and out-of-pocket costs are taken into account, studies have shown that for patients with severe levels of dependence, it was more economically viable for them to be cared for through nursing home care than through family-based care.

Risk identification is an underdeveloped art Discuss and include an Essay

Risk identification is an underdeveloped art Discuss and include an overview of risk identification aids and techniques in yo - Essay Example These entrepreneurs are called trendsetters in a market. In a dynamic environment, swift business decisions are required to be taken in response to the fast changing environment. This adaptability is essential for the survival of the business. Risks in a business cannot be avoided. Is the management risk averse? Risk is inevitable in a business process and it is involved in every activity of the business, though the degree of the risk is insignificant in many cases. Therefore, the approach should be: Is a particular risk tolerable, considering the willingness and ability of the management to take risk? The business decisions need to be consistent with the management’s policy with regard to risk. In all other cases, the management has to decide whether the risk is acceptable at all. Therefore, risk identification is a continuous process in an organization to evaluate the risk potential of the business decisions, its impact on the business in the worse scenario and the risk rewa rd ratio. Risk Analysis If risk identification or analysis is considered as an art, the passion and ability for analysis on the part of the personnel is important, and the management’s recognition and support for this function should form the basis for its efficient and successful functioning and contribution to the business development. Risk analysis or risk identification in this sense is as a continuous process as a part of the management function with necessary authority at its disposal and suitable place in the management structure. Risk analysis calls for collecting information from external and internal sources. The analyst needs to possess the analytical ability and proficiency in using various analytical tools for the purpose of analysis. Collection of information from the internal sources through various periodical reports, surveys, job cards and other records is a regular process. Classification of this information for various analytical purposes for the current us e or storage of the classified information for future use is important. The information has to be cross-verified for its correctness and reliability by using various auditing and other techniques. The information is analyzed for abnormalities or other indications and recorded either for future use or further action by the different departmental heads. Barron and Barron (2011) suggest keeping the management informed of project risks and potential impacts at all times. The understanding of the business by the analyst in this process is enhanced and it would be useful in evaluation of the strengths and weaknesses in the system. Strengths and Weaknesses of the Organization Analysis of the internal strengths and weaknesses of the organization is the first step in risk identification because opportunities and challenges in the environment have to be analyzed in relation to the strengths and weaknesses of the organization to evaluate the preferred course of action or to formulate adaptive strategies. Starr et al. (2003) state, ‘Enterprise resilience is the ability and capacity to withstand systemic discontinuities and adapt to new risk environments. A resilient organization effectively aligns its strategy, operations, management systems, governance structure, and decision-support capabilities so that it can uncover and adjust to continually changing risks, endure disruptions to its primary earnings drivers, and create advantages over less

Exploring ideas about art Assignment Example | Topics and Well Written Essays - 1000 words

Exploring ideas about art - Assignment Example Therefore, evaluating various ideas about art suffices towards having a better understanding of art as a whole. As such, one idea about art that can be gained from the Institutional theory of art is that art has a function to perform by maintaining its cultural category. Additionally, art is generally part of a larger system defined by the art world, such it is difficult for art to stand on its own without connections to its art world. When this happens, the art tends to lose its being art in the context in which it was intended by the creator. Moreover, institutionalisation of art forms the framework that enables the proper understanding of any given work of art. This approach means that art cannot be viewed as a single item, rather, it is what makes up a given institutionalised system. On the other hand, Michelle Kamhi’s A Conservative View of Aesthetics looks at the pre-existing notions given to art, and the contemporary understanding of what can be defined as being art. While the typical definition of art is based on a representational approach as highlighted by paintings and sculptures, one significant point in this reading is that art can be anything as long as it is represented by the right individual. This brings another point such that the right individual is anyone who has been associated with art for a given period of time, therefore giving them the jurisdiction to delegate ‘art-wood’ to an object. Additionally, there is the element of art having to be attached to ideas and certain attributes that are characterised as being formal. From the a\idealization posited in this reading, art can mean virtually anything, and this depends only on the context in which it is presented. Nelson Goodman’s When is Art?, brings another perspective towards understanding art by demonstrating that art can be a method, object, or even a language. As a language, art is used as a form of communication or method that makes it easy for individuals to

Compare and contrast Nissan Juke and BMW 128i Coupe Essay

Compare and contrast Nissan Juke and BMW 128i Coupe - Essay Example It was tested at a quarter mile, and came in a 15.5 seconds and zero to 60 in 7.3 seconds. From 60 mph to zero, it came in at 123 feet. The estimates for the Juke’s fuel economy are 27 city and 32 highway. With well weighted steering and buttoned down suspension, the Juke provides a decisive response. Coming in at $20,000 to $25,000, the Juke is also comfortable to drive. Firmly padded seats, adjustable height and steering tilts help the driver find the ideal position. It also has all wheel drive, Bluetooth and iPod capability, side and curtain airbags, as well as stability and traction control. It also comes with emergency braking assist, engine immobilizer, whiplash protection system, tire pressure monitoring and vehicle alarm impact sensor. Although the Juke comes in as an average vehicle in terms of performance, dynamics, comfort, quietness, ergonomics, visibility, space and overall build quality, it is a good vehicle with a very unique look at a fair price. With overall o wnership costs for five years coming in at $31,595, and depreciation at $10, 932, it’s a good deal. The 2011 BMW 128i Coupe is a smaller but still sleek version of BMW’s 3 series.

Exploring ideas about art Assignment Example | Topics and Well Written Essays - 1000 words

Exploring ideas about art - Assignment Example Therefore, evaluating various ideas about art suffices towards having a better understanding of art as a whole. As such, one idea about art that can be gained from the Institutional theory of art is that art has a function to perform by maintaining its cultural category. Additionally, art is generally part of a larger system defined by the art world, such it is difficult for art to stand on its own without connections to its art world. When this happens, the art tends to lose its being art in the context in which it was intended by the creator. Moreover, institutionalisation of art forms the framework that enables the proper understanding of any given work of art. This approach means that art cannot be viewed as a single item, rather, it is what makes up a given institutionalised system. On the other hand, Michelle Kamhi’s A Conservative View of Aesthetics looks at the pre-existing notions given to art, and the contemporary understanding of what can be defined as being art. While the typical definition of art is based on a representational approach as highlighted by paintings and sculptures, one significant point in this reading is that art can be anything as long as it is represented by the right individual. This brings another point such that the right individual is anyone who has been associated with art for a given period of time, therefore giving them the jurisdiction to delegate ‘art-wood’ to an object. Additionally, there is the element of art having to be attached to ideas and certain attributes that are characterised as being formal. From the a\idealization posited in this reading, art can mean virtually anything, and this depends only on the context in which it is presented. Nelson Goodman’s When is Art?, brings another perspective towards understanding art by demonstrating that art can be a method, object, or even a language. As a language, art is used as a form of communication or method that makes it easy for individuals to

Professional Accounting Skills For BusinessDecisions Essay

Professional Accounting Skills For BusinessDecisions - Essay Example Through the group works that I was a member, I developed the skills of being able to think deep in my presentations. The group members demanded that everyone has to contribute in the group works which made me to think deeply before making my contribution. This made it possible for me to give relevant contributions that were within the context of the topic. 2. Perceptual skill; perceptual skill is the skill of being able to interpret information presented to you. As a member of the module group, I was expected to interpret the topics that we were undertaking. Through my time in the group I developed the ability to interpret issues brought to me. This helped me in reading the questions to discuss and come out with an explanation on what we are supposed to cover. Thus, I developed the ability to illustrate problems we are supposed to work on from the assignments allocated. 3. Motor skill; motor skill is the ability to move and control muscle. As a group member I benefited in this skill as the group involved a lot of field work. There were assignments that involved getting to the field to learn practical experience covered in our module. Thus, I experienced a lot of movement in collection of information that were needed in compiling field work findings. Through this exercises I gained motor skills in movements and stretching muscles. 4. Perceptual motor skill; perceptual motor skill is the ability of being able to think, interpret and move at the same time. As illustrated above, the group work involved deep thinking in contributions. To be able to think in a relevant angle that is of benefit to the group, one had to be able to interpret the assignment the way it means. The experience I had with the class group exposed to a level of being able to interpret first correctly. This helped me in thinking in the right context of what is expected of us in order to make relevant contribution. Also, the group assignments involved getting to some practical experience in the g round field. Thus, in our field work learning it involved going to different work places to get what is involved in the real work (Healey, 2000). I gained in the skills of being able to move through various stations interpreting what is going on and thinking deeply on what needs to be improved on all at one. This was a great skill development that I gained from my time in professional accounting in decision making group works. To earn these skills, I underwent personal stage developments that shaped how I viewed the module, and follow it in my group work (Stewart and Joines, 1987). The personal stages that I went through are unconscious incompetence, conscious incompetence, conscious competence and unconscious competence (Lapworth and Sills, 2011). Personal stages; 1. Unconscious incompetence; unconscious incompetence is the stage where a person in a group has no knowledge of what of the problems and how to fix them. During my first encounter with the group I was assigned to, I had a difficult moment understanding the group. At this stage I had the feeling that there is something that something was amiss but I lacked the knowledge on to identify it and how to fix it. This involved problems that I faced involved lack of leadership that caused problems in arranging venue to hold discussion and share tasks. I felt that as a group we were not taking the right decision in

Learning Skill Essay Example for Free

Learning Skill Essay Q1. Write an essay on why you decided to continue your tertiary education. In your answer also include why WOU was your choice of university. Everyone hope to live in better or luxury life, so do I. But holding only diploma in accounting would not grant me any further opportunity in the fact that nowadays the employers are so arduous and looking forward for more competent and capable candidate. Therefore I make up my mind to pursue higher education for a better career advancement and keep the skills and knowledge up to date. Continuing tertiary education can enhance my marketable skills. Advance to degree means that I learning new skills. A set of skills imparted from this course will help me in the current society. These skills also help me to perform better in my current career, make me more competitive and have the opportunity for promotions (Girl 2014). Tertiary education also increases my earning potential (Girl 2014). In the current career market, the higher your education, the higher your position and the higher your pay (Harrison 2013). From Jobstreet salary report, a finance manager earnings average from RM5,800 to RM8,600 per month (JobStreet. com 2014). In current economy, higher earning is important for a better living life. Continuing my education will gives me advanced knowledge about my area of study. From researching assignments and advanced courses, I will gain additional knowledge relates to my career. Learning from established experts, I will also earn a reputation as an expert in my field too (Harrison 2013). Choosing WOU as my choice as it suits for my part-time study and more flexible. It provides me to study online and have distance learning (University 2014). WOU cuts down my travelling time and cost and only attend classes once a month. I am able to choose the course and plan to study that suits my time that provided by WOU. Other than education, WOU is a place where I can enhance my professional skills and gaining knowledge from the lecturers and students which will makes me become a more valuable and marketable in my career. It is never too late to go back to study. I appreciates that WOU is one of the online study provider that let me study with ease and continuing my education which can fit my studies, working and social life. I can have a degree without having to commit to campus life and receive the degree from my home (Girl 2014).

A Case Study In IBM Services Information Technology Essay

A Case Study In IBM Services Information Technology Essay Improving customer relationships is the deployment and management of the customers CRM application. Outsourced call centre services are delivered by an IBM business partner. Customers choose the CRM application components that fit their needs: Marketing, Sales and Customer Service. Balancing cost, the customer experience and revenue enhancement are truly differentiate the contact centre (Pritchard, 2004). The contact centre environment has changed dramatically in recent years. Early call centres were cost centres, built to take advantage of the telephony technology of the time. Typically confined to one physical location, they relied on interaction-based, frontline support and had little financial justification of costs. Frequent handoffs among agents created inconsistencies, as did paper-intensive processes and product-based structures. Today, contact centres are becoming increasingly customer-focused and are gearing up to solve problems and generate revenue. A proliferation of channels is giving companies a variety of opportunities to communicate with their customers. And with more opportunities for up-selling and new ways to cut costs, the contact centre is transforming into a profit centre. As organizations make this transformation, they are faced with identifying areas for change, reducing service costs, providing a differentiated service, increasing sales, supporting a multichannel customer experience and leveraging technological advances. The challenges, coupled with increasing customer expectations, have created a renewed focus on transforming the contact centre (Pritchard, 2004). IBM Regional Contact Centre (RCC) exemplified what an ideal contact centre should be; a single contact point which provides effective, efficient and improved service to partners and clients through the consolidation of resources and services. The centre serves as a strategic component of IBMs own on-demand initiatives. Organizations are taking a new look at governance of contact center functions and the way calls are handled. Traditionally, contact centers have been organized by geography and business unit. Advance in telephony technology presents new opportunities for streamlining call handling and routing. Virtual contact center queues route calls to the appropriate agent, regardless of geography or department, allowing calls to be handled based on factors such as customer need, the type of transaction or function, the value of the customer or the particular customer segment. This can help boost cost-effectiveness and bring more value to callers, since theyll deal with the best-qualified agent for their particular issue. Leading companies are also adopting a cross-functional approach to the organizational structure of contact center operations. In addition to geography-based service delivery functions, companies are developing global Centers of Excellence for self-serve programs, customer data management, workforce forecasting and scheduling, metrics and reporting, and global queuing and call routing. These Centers of Excellence manage key processes globally, identify opportunities for improvement and work with the operational service delivery functions to implement transformation-related change programs (IBM Business Consulting Services, 2004). IBM Values Dedication to every clients success: IBM employees are passionate about building strong, long-lasting client relationships. This dedication spurs IBM to go above and beyond on its clients behalf. IBM sells products, services and solutions, but all with the goal of helping its clients succeed, however they measure success. Innovation that matters for our company and for the world: IBM employees are forward thinkers. IBM believes in progress, believes that the application of intelligence, reason and science can improve business, society and the human condition. IBM loves grand challenges, as well as everyday improvements. Whatever the problem or the context, every IBM employee seeks ways to tackle it creatively to be an innovator. Trust and personal responsibility in all relationships: IBM employees actively build relationships with all the constituencies of its business including clients, partners, communities, investors and fellow IBM employees. IBM builds trust by listening, following through and keeping its word. IBM Mission To Drive Client Loyalty and Profitable Growth through Service Delivery Excellence IBM Vision To be the IT Service Provider of Choice in Asia Pacific IBM Commitments Growth Client Referenceability Drive client satisfaction by aligning IBMs efforts to its clients business imperatives, priorities and challenges Delivery Service Excellence Protect its clients business through a strong controls posture and operational discipline Provide competitive high quality service through standardization and automation Enable IBM Team for Growth Develop and nurture IBM people to play an active role in the globally integrated enterprise IBM Goals Excel in delivering competitive, high quality and efficient IT services to its clients Meet and exceed all IBM financial objectives Achieve and exceed IBM Quality targets Protect the IBM brand by maintaining Satisfactory control posture and delivering with integrity Promote a culture where IBM work as One Team and promulgate best practice Equip IBMs employees with skills and knowledge to deliver quality services to its clients and make the right investment in training and certification Accelerate the development and growth of IBM leadership talent Foster communications to IBM staff and ensure key messages are delivered in a timely and consistent manner Literature Review Today, IT departments are pressured into doing more with less, and that this will require innovative approaches to management and operating staff. Innovations in technology are also supporting this, as silos within operations, and between operations and the service desk and application development, are slowly being bridged by innovative management and monitoring software solutions designed for modularity, cohesiveness and automation. Currently, IT services are delivered through a mix of structured and unstructured work activities. Structured activities rely primarily on standardized processes, procedures, and tools. In IT service support and delivery, an increasingly popular standardization effort is embodied by Information Technology Infrastructure Libraries (ITIL) which prescribes processes for capacity management, availability management, service-level management, financial management to achieve high quality IT service (Bailey, Kandogan, Haber, Maglio, 2007). As IT departments pl an to bridge this divide, it is important to keep in mind that the automation can empower us to become more efficient, but we will be sacrificing some of the gains if we are not willing to leverage the advantages of automation as a transformative, cultural and process catalyst because they are interdependent. Definition of Terms There are many terms involve in implementing Call Centre as an outsource business to the company and for IT outsource, it has its own standard to follow. For example, IBM conducts IT service delivery (ITSD) based on Information Technology Infrastructure Library (ITIL) standards. IT service management (ITSM or IT services) is a discipline for managing Information Technology (IT) systems, philosophically centered on the customers perspective of ITs contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. Feldman (2007) mentioned that Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers. The Service Delivery Structure describes accumulations of the customers accumulated in the system. The derivative between flow-in, customer flow rate, and flow-out, service completed rate, determine stock level. The dynamics of service delivery management will be comprised of four feedback structures: labor structure, capacity structure, cost structure, and service delivery structure. Service backlog or work in process, the stock of the service delivery structure, depending on customer flow or order rate and service completed rate or order fulfillment rate. Accumulations of stock stem from derivative of flow-in and flow-out at the points of time (Phoomphuang S., 2004). Service Desk is the place where exist the receipt and resolution of service requests, technical guidance, communication, etc. The central contact point between users and IT staff (Steel, 2008). Also it is the first place that the customer contacts when they have a problem or any request. Service Level Management (SLM) ensures that the agreed services are delivered when and where they are supposed to be delivered. SLM is a very important concept concentrating on value which is an intangible concept. If this value is destroyed by breaching any part of the Service Level Agreements (SLAs), it can have some negative consequences for the service provider as the customer will be dissatisfied. Information Technologies Infrastructure Library (ITIL): ITIL best practices were first developed in the 1980s by the British governments Office of Government Commerce (OGC) formerly called the Central Computer and Telecommunications Agency. ITIL is a collection of best practices that have become widely observed in the IT service industry and a detailed framework of a number of significant IT practices, with comprehensive checklists, tasks, procedures, and responsibilities that are designed to be tailored to any IT organization. ITIL suggests that any IT operation should have some form of help desk where users of IT can ask questions or resolve problems. ITIL describes recommended best practices such as how to investigate and solve reported problems called into the operations help desk. These are the best practices and processes that are necessary for IT to process its applications in an efficient, controlled environment (Moeller, 2008). ITIL and IBM Service Delivery Process IBM has its own implementation of ITIL for IT service management. The service starts as soon as the contract is signed between the customer and IBM. Service delivery and service support team take control after contract is signed. IBM uses its own processes in order to deliver the services agreed contractually. IBM staff has to be familiar with these processes in order to deliver the services without any problem. These processes are standard and consistent across the globe for IBM and they are collected under different folders at IBM. These can be thought as related processes defined in ITIL collected under different titles. IBM procedures are confidential and cannot be described (Nazimoglu Ozsen, 2010). In business, the fit between the business strategy with respect to products and services provided to external customers and the internal structure of the enterprise is critical for economic performance and efficiency. Henderson and Venkatraman (1993) had concluded that the strategic alignment fits between external and internal business and IT strategies. Business strategy can drive IT strategy as well as the organizational and IT infrastructure, but IT strategy can also enable new and enhanced business strategies. Functional integration of business and IT makes IT a source of Competitive advantage. Environment The IBM Regional Contact Centre (RCC) has empowered IBM Malaysia to be more responsive, variable, focused and resilient by enabling the company to respond with flexibility and speed to any customer demand, market opportunity or external threat. The RCC is the sixth regional centre that IBM has established in Malaysia, after the Asia Pacific South Regional Administrative Support Centre, the Asean/ South Asia Regional Technical Sales Support Centre, the Asean Regional Support Centre for Integrated Technology Services, the Asia Pacific South Accounting Centre, and the IBM Global Financing Regional Centre for Asean/ South Asia, Greater China and Korea. The RCC supports four prime business functions: Teleweb marketing suport services, backoffice customer support services, and integrated technology support services, which cover the Asean region. The fourth business function is the strategic outsourcing helpdesk which supports the Asia Pacific region. The RCC is the latest of the companys 11 regional shared-services centres and is equipped with a multilingual workforce that caters for nine languages, including Tagalog, Japanese, Korean and Thai. Organization IBM has eleven regional centres located in Malaysia to support the IBM Corporation globally. Six of these centres are Operational Headquarters (OHQs), a status awarded by the Malaysian Industrial Development Authority (MIDA) to companies serving their offices regionally and globally. Located in Plaza IBM, headquarters in Bandar Utama, these centres are: IBM Asia Pacific Accounting centre: Provides accounting services for IBM in Asia Pacific, such as costs and revenues, Inventory/PIMS, DSW Software Accounting, monthly financial closing and reporting, expense accounting, APSC, WTAC, IGF accounting, services accounting, business control, SOX, statutory accounts and country accounting operations. IBM Asia Pacific Competency centre: Provides end-to-end administrative services, such as customer records, loading of customer orders, contract preparation, scheduling (negotiating with various plants in the world for supply to meet customer requirements), inventory management, billing, accounts receivable collection, systems controls and testing. Asia Pacific IBM Global Financing centre of Excellence: Manages most of the administrative and back-office tasks for the whole of the Asia Pacific region, such as contract creation, lease inception and booking of contracts into a lease portfolio system. Supports contract management, fulfillment, pricing, financial planning and internal controls. It also centralized financial management information and planning support to IBMs country leaders and management teams across the Asia Pacific region. Other areas of support include administration, forecasting, budgeting and financial analysis. IBM World Wide Competency centre: Delivers efficient, global common processes, tools, and applications with standardization, simplification, and automation, in order to accelerate IBMs positioning as a global integrated company. ASEAN Regional Technical Sales Support centre: Provides pre-sales technical support and technical enablement to ASEAN, Asia Pacific and other parts of the world which cover IBM hardware and software offerings. IBM Regional Contact centre (RCC): Provides integrated technology support services, pre-sales technical support and strategic outsourcing help-desk for the ASEAN region. Offers technical assistance in English, Mandarin, Cantonese, Japanese, Korea, Bahasa Malaysia, Bahasa Indonesia, Vietnam and Thai. IBM is a company that strives to lead in the creation, development and manufacture of the industrys most advanced information technologies (IT), including computer systems, software, networking systems, storage devices and microelectronics. The companys business in ASEAN/SA is primarily comprised of sales and distribution of services, hardware, and software. These offerings are bolstered by IBMs research and development capabilities. IBM can also provide financing depending on its customers needs. The fundamental strength of this model is IBMs ability to assemble the optimal mix of these offerings to design tailored solutions for customers. IBMs operations in ASEAN/SA cover countries including Singapore, India, Malaysia, Thailand, Indonesia, the Philippines and Vietnam. IBM in Malaysia is a wholly-owned onshore subsidiary of IBM World Trade Corporation. In IBM Malaysia, there are a few thousand employees of diverse backgrounds and talents serving in professional and support function roles, including regional positions. IBM Malaysia is committed to playing a major role in cultivating the use and development of IT in Malaysia, a mission that mirrors the Governments objective of making the country a regional and global hub of knowledge-based industries. IBM Malaysia is to be completely local organization in terms of expertise, 52% of our employees are women. The company is also heavily involved in developing local capability through a string of alliances (Are you an IBMer, 2010). Moreover, IBMers collaborate every day with their over 390,000 colleagues with growing networks of clients, advocates, experts and peers and with our neighbors, local organizations and millions of people they have never met and never will meet. This is simply how business is done in a globally integrating economy (About IBM, n.d) to support the integration of processes and operations; IBM has Globally Integrated Enterprise (GIE) governance. It puts the focus of decision makers on end users, productivity, standards, and integration to achieve maximum value from business transformation investments (BT/IT Governance, n.d). Furthermore, the GIE governance system emphasizes cross-functional and cross-unit team. Leadership and management roles are designed to pro vide clear ownership of the end-to-end business model and create a means to coordinate processes and transformation initiatives across organizations (BT/IT Governance, n.d). IBM has chosen Malaysia for its regional contact centre to serve the Asean region amid keen interest shown by other nations to have one here. The IBM Asean Regional Contact Centre (RCC) is due to start operation in Cyberjaya in the middle of the year 2003. The RCC, to be managed by some 60 staff, would provide support services to IBM business units, business partners and customers in five Asean countries namely Indonesia, the Philippines, Singapore, Thailand and Malaysia. Currently, the numbers of IBM clients have increased and the support countries among Asia Pacific have also been added China, Japan, Korea, Vietnam, India and Australia. Thus, the numbers of IBM RCC staff now have been increased to more than 100 including both local and international staff to support clients based on native languages offer. The support services include tele-sales and tele-marketing, customer support operations, and so on. Locale IBM Malaysia Sdn Bhd is investing RM 8 million to set up its Customer Support Operation (CSO) center in Malaysia that would operate as a hub for end-to-end order procurement covering 17 countries in Asean and South Asia. The CSO allows electronic ordering from IBMS manufacturing plants, receiving orders from its customers and business partners, collaboration among co-workers through e-mail and supporting of IBM Asean and South Asia business units and partners (IBM Malaysia to Spend RM8 MLN on Customer Centre, 2000). The location of IBMs CSO is in Cyberjaya. This department provides integrated technology support services, pre-sales technical support technical enablement, strategic outsourcing help-desk for the ASEAN region which cover IBM hardware and software. This department also provides post sales technical support and services and also remote technical support for all IBM hardware and software. A customer support representative also will assist the clients about their contract enquires, invoice enquires. IBM CSO Offers technical assistance in English, Mandarin, Cantonese, Japanese, Bahasa Malaysia, Bahasa Indonesia, Korea, and Thai. The case study was conducted at IBM Regional Contact Centre (RCC), Cyberjaya. The company is focusing on IT outsourcing which offering IT support; service desk or helpdesk to IBMs clients. There are only three main departments at RCC; Human Resource Recruitment, Financial and IT department. There are many sub departments under IT department, each department has its own name based on the client or project that their handle such as IGA (IBM Global Assistance), Merk, Maxis, Michelin, DBSchenker, Singapore Airline, BMW, Lenovo, JLL, DOW, Celestica, Philips, Affin Bank, and etc. Each department or team may have some different application based on clients application, but there are some applications and software that most of the team have such as Windows XP, Microsoft Office, Lotus notes, Sametime, Citrix (Mainframe), AS400 and others. The team will have their own Knowledge Management and Knowledge Based which provided by IBM databases, so they can find their source of knowledge, better understanding and solve the problem within short period of time. IBM provides IT outsources to the clients based on Service Level Agreement (SLA) and Service Level Objectives (SLO). In IBM RCC, one manager and one agent can handle more than one projects, at least one person should support two projects based on Global Delivery Framework (GDF) standards. Both teams that an agent or manager handle may have some different and similar applications to support. Protagonists The case was conducting at IBM, Cyber Jaya. We made an appointment with one of Transition managers to be our interviewee. His name is Trevor Thum and his position is under Integrated Technology Delivery (ITD), End User Support. Trevor is a young manager who handles many projects. He started working at IBM RCC as first level support; service desk. After few months, he had become Windows support for Affin Bank project. Two years later, he has been promoted to be a manager. During the interview session, there was a weakness; most of IBM information are confidential and cannot be disclosed. However, he provided us some guidance for our reference. Referring to the organizational chart of a team, it will consist of manager, focal manager, team leader, and agents. The agents will be more than five depends on customers request and how large the project is. Moreover, if there is any issue from customers such as complaint, an agent will raise it to Team lead, then team leader will discuss with focal manager. Later on, both of them will have a meeting with Trevor and he will decide what should the team handle this complaint and prevent it in the future. If he cannot find the solution, he will propose it to his manager or upper level for finalize and explain to the customers for the mistaken or any other reasons. Furthermore, when there is an additional application requested by clients, manager will have a meeting for more information and explain to team leader to train all agents to ensure that everyone is educated and ready to support users before it launches. In addition, if there is a new client registered to IBM RCC, the top manager will assign the project to one of team manager who deserves for the project, then the team manager will have meeting with client for SLA, SLO, and other requirements based on customers request. After that the team manager will start to hire new agents to support customers and handle the call. For recruitments, the team manager will cooperate with Manpower on staff hiring. Once Manpower got a new candidate with qualification, they will make an appointment with team manager for interview session. Then the team manager will decide whether hire this candidate or not. If IBM team manager decide to hire that agent, the agent will be first trained by Manpower staff and proceed with the training of particular project mentors by team leader and other experience agent. After one month of training, the team leader will do test call with the agent to make sure that the agent is expert enough to handle users calls and re ady to Go Live (the date of project begins with IBM starting from the day that has been signed on SLA contract. The team performance will be depended on SLA and Key Performance Indicator (KPI). However, IBM will decide either to increase agents salary or monthly incentive amount based on agents daily performance, compliment from customers, and team contribution. Figure 1. Team Organization Structure Situation Nowadays, nobody disputes the IT importance as the backbone for commerce. IT implementation helps company to reduce operational cost and increase revenue and profit significantly, although some of company not so well in utilizing IT resources. Beside many good stories from some of company, others also have the failure story in adopting IT capabilities caused by collaboration or implication on high investment, structure complexity, dependencies, changes of trends, dynamic environment, etc. Arguably, it affected the strategy direction of some company with IT and business alignment concept was proposed to improve marketplace competitiveness and increase financial performance. The concept comes at the picture to bridge the gaps of the difference between IT capabilities and business value whereby some organization fail to exploit the full potential of IT investment, adaptable infrastructure and service integration into their environment. Most company stayed still to look which product cou ld be accepted by customer significantly and then come up with clone product with achievable or imitable capabilities like the first one. It happened because the high competition in the market place to locate, not only what product customers want tremendously but also satisfaction and prestige point as well as the consideration. It involves high risky IT investment that might lead the financial become unbalanced so some organization became really careful to make decision, better wait rather than as the pioneer. The trend of IT and business alignment such as virtual office, electronic transaction, off shoring, utilizing private cloud, clone product, high tech consumption, etc. IBM, HP and Dell see other opportunities in renting their knowledge in technical solution as the service to other companies. For IBM, the service delivery optimization is not only about cost savings. IBM views optimization as the process of producing the highly efficient and dynamic infrastructure in exploiting full potential business value from IT investments, and of course emphasizing the responsive improvement and return on investment. IBM approached with holistic and client centre by the reduction of architectural complexity, integration and automation of IT process, business innovation support, customer expectation satisfaction and scale more effectively. IBM has gone through hundred processes engaged various customers across industries in the two decades, these experience and knowledge should be treated as the cr itical asset of the organization or as the intellectual capital consists of solution templates and reference architectures. In short, IBM didnt learn service delivery optimization from a book; IBM is writing the book. By establishing a clear understanding of an organizations optimization objectives and goals, IBM can help to ensure that IT investments are in alignment with the overall business strategy so that subsequent projects can provide real value. The evolution of IT from a technology to a business focus consider various factor drivers those are the compliance, complexity, speed of change and cost. The need to evolve IT should involve the three key ingredients at the heart of service delivery optimization as well, which are IT governance, operating model and funding management while a deficiency in any of these areas will alter and disrupt the outcome significantly. Before the evolution takes the step closer, the identification of IT environment also necessary for opportunities and optimization those are application and data, network, computing and storage, finance and process. For example, the business strategy of one company need to integrate the decentralize data store into centralize data warehouse that need, its the chance to be utilized to remain competitive. Meanwhile, the different culture in organization might be consideration too, that make the difference in priorities, assets and process. IBM will elaborate the stan dard approach with the end-to-end solution that applies the industrys best practice in the reference architecture concepts. Figure 2: IBM Strategic IT Model The strength of the relationship between customers (business side) and service providers (IT organization) decide the direction of success in service management. Beginning in 1997 and 2007 (IT optimization as a source, 2007), IBM started optimizing its own complex, far-flung environment, reaping substantial benefits in operational cost savings as the figure 1 depicted. Its important for the IT organization to provide the lowest-cost operation, but its not sufficient to support business strategies and planning. IT needs to develop other strengths out of efficiency in costs, such as supporting business customers have optimistic view to compete in the markets as well as faster the operation scalability. In this case, figure 2 shows the significant changes happened in IBM company that chose to have a proven, pragmatic and holistic view that even reduce the number of manager inside the organization with the most experience person as well as single source funding by consolidating infrastru cture and application at competitive rates. The level performance is also a point of developing the maturity of the service management capabilities, which drive the operation model of the technology organization. The organizations faces the dreadful challenge of increasing the quality and quantity of services provided to the business such as cloud computing and clone products, while addressing rising technical complexity, cost pressures and tension, faster trend changes and compliance issues at the same time. However, with traditional resources and system management approaches, its clearly impossible to provide effective support for the business and efficient use of technology resources. In the end, IT service management has evolved as the standard for managing effective service delivery optimization that requires: Enable comprehensive business capabilities to support the complete service life cycle from service design to service optimization. Differentiates the value of what you offer, on what terms and in what form, so that it surpasses what customers consider as alternatives. Building a clear understanding of the uncertainty, risks, change and trends. Gather both business and technology stakeholders to define the common goals and future goals. Decide the important priorities and sequence opportunities to improve the financial performance. Competitive payment terms and single-contract simplicity to increase the flexibility. Identifying, articulating and gaining executive management support. End-to-end solutions supported by a worldwide knowledge network as the minimum standardization for supporting business plan. Reduce complexity and cost as well as improve value-added service to meet service levels. Promote customer satisfaction and internal efficiencies to obtain innovativeness and creativeness. In the easiest way, IBM tries to do approach by translating into four elements IT value in meeting with business planning which consist of enablers, improvement, reduction and promoter. The main issues in this case regard the service delivery is how to maintain the service delivery as the competitive advantages in relation with other similar offered-service company that could accommodate right solution matching with latest situation in the environment. The approach to service delivery optimization

Woman of the Year: Queen Elizabeth the Second :: essays research papers

Woman of the Year: 1953-Queen Elizabeth II   Ã‚  Ã‚  Ã‚  Ã‚  From the day she was born, the life of Queen Elizabeth II shows that she deserved to receive the title â€Å"Woman of the Year.† She had practical intelligence since she was a kid and she respected peoples opinions.   Ã‚  Ã‚  Ã‚  Ã‚  Queen Elizabeth II was born on April 21, 1926 at the London home of her mother's parents, Lord and Lady Strathmore. She was baptized at Buckingham Palace and named Elizabeth Alexandra Mary five weeks later. Elizabeth's father was Albert, the Duke of York. He was the second son of King George V. When his dad died in 1936, his brother was supposed to become king but he resigned. So he became king. Her mother was Lady Elizabeth Bowes-Lyon. She was a member of the Scottish aristocracy. Her sister Margaret Rose was born on August 21, 1930, when she was 4 years old in Glamis Castle. Her grandparents were George V and Queen Mary, and Lord and Lady Strathmore.   Ã‚  Ã‚  Ã‚  Ã‚  Elizabeth and her sister were homed schooled. She was taught by Miss Marion Crawford, a young Scottish woman. At the age of 5, she usually woke up at 6 a.m. and went out for riding lessons. After that, they had lunch, lessons in French, voice and piano. In the afternoon she would play in the garden, usually with her sister and Miss Crawford. She became heiress to the throne at the age of ten. She had to learn court etiquette and diplomatic practice from her grandmother, Queen Mary. She studied the geography and history of the Commonwealth countries and the U.S. Elizabeth went to Eton College for private lessons in law. She was training for future duties. Being a princess was not easy. She had to prepare for a hard life, never make mistakes, never look bored and never be sick if possible.   Ã‚  Ã‚  Ã‚  Ã‚  Elizabeth grew up at the families London home, a large Victorian House on 145 Picadilly and at the Royal Lodge in Windsor Great Park. When her dad became King they moved to Buckingham Palace. It was more like a museum than a house. Elizabeth spent their holidays with their grandparents on both sides. When she spent it with the Strathmore it would sometimes be at the Glamis Castle. It was a rugged, rambling old Scottish fortress. â€Å"It looked like something out of a child's adventure stories-paradise of echoing rooms, long passage and mysterious stairways.† (Trease 1953, 231) Elizabeth enjoyed exploring the castle when she was young. She was 13 when World War II occurred. A year later bombs started falling on London. Elizabeth and her sister had to go to safety

John D Rockefeller as a captain of Industry Essay

John D Rockefeller, founder of standard oil was a captain of industry, he was led to the path of efficiency through his mother and father when he was younger; this helped him grow into one of the biggest companies of the time. He soon started Standard Oil and became a billionaire. Despite the robber barren ways he got to the top, he got there and set a way for American corporations of the future. His father started him on the road to business, when John D Rockefeller was seven his father loaned him five dollars at high interest rates. However harsh this may seem this paved the way for John. He soon made the correct business choice to lead him to the top. He started doing small job around the neighborhood such as digging up potatoes and saved every cent. He soon learned the harsh ways of his father such as buying pound candy and selling it by the piece and by age, thirteen he was lending fifty dollars at compound interests. His mother led him on a path of efficiency, which would prove to be key to his career. His mother taught him the proverb that willful waste makes woeful want. Soon John was efficient on everything, how quickly he ate and hiring people to do the task, which he thought time consuming. One instant he saved 1.54 per oil barrel by just putting one less drop of sealant on each barrel. John D Rockefeller was a genius businessman. He had a natural knack for it. He reduced the competition by inventing new ideas such as quantity discount, where he would charge less if the customer bought more. This way he could make people buy his oil instead of competitors because it seemed cheaper, and he was making the customer buy more because it seemed like a good deal. Rockefeller also saved money by demanding lower transportation costs, which he could do because he was dominating the business and without him, there would be no business. Soon his competitors were paying five times as much in transportation costs. Rockefeller at one point just eliminated the competition. He purchased his competitors to ensure he would undercut his competitors’ prices. It helped kerosene drop from 58 cents to 26 from 1865 to 1870. Rockefeller also started the Standard Oil Trust. A trust is a business combination in which a single board of trustees controlled a group of member corporations. He came up with it to efficiently control the  companies he had acquired. However soon this practice was seen as illegal and unfair because he dominated the market and could subject the customers to any price he decided, yet it was still ingenious. Not only did John D Rockefeller come up with creative new ideas that helped him to become more efficient and eliminated his competitors, which made him the largest and richest company but he also adjusted to the times. When a Dartmouth professor found a way to refine the oil he quickly jumped on the market. Soon the internal combustion engine was invented and Rockefeller ordered the production of gasoline and machine oils immediately and they were ready for mass production by the time the first car was reveled in 1887 John D Rockefeller was a captain of industry and he deserves the title. He was an ingenious man who set up the way for big American cooperations of the future. Standard Oil was used all over the world from India to Africa. By 1878 alone, he had control ninety percent of he held ninety percent of the oil refining capacity in the United States alone. No man had ever been able to reach Rockefellers fortune at his peak. Clearly, John D Rockefeller is the ultimate captain of industry.

Welfare and Drug Testing

The welfare program was designed to be a temporary solution to help families in need to get back on their feet, and meet their basic needs. It Is estimated that 50 to 80 percent of family based services involve drugs or alcohol abuse (Chug 2001). Some advantages of mandatory drug testing for welfare recipients are that it fosters self-reliance, averts abuse of the welfare system, gives people an opportunity to receive treatment, and ensures correct allocation of tax dollars. So why not drug test the recipients before a person an get qualified for services? Drug abuse has been a problem in the United States for a very long time.In the beginning before there were regulations narcotics were freely used In elixirs and other medical and homemade remedies. It was not until the effects of these drugs were known, and the damage was already done that government regulations were put into place. It has been determined that the use of drugs has been the main cause of most crimes in the United St ates. Statistically it has been shown that nearly half of the current inmate population has some history of drug abuse. It has been brought to the attention of legislators that there is a drug abuse problem within the welfare system.When the welfare reform act of 1996 was passed there was a provision stated to allow drug testing on an as needed basis. This protocol has not been widely used, and seems to have been forgotten, until now that is. The government has identified a problem within the welfare system, and would like to recoup some of the losses, and also help some of the individuals that do have a problem. Welfare was meant to be a temporary fix† to help a person get back on their feet. If a drug problem Is present, a person will tend to stay on the system, not be employable, and use the benefits for which they were not Intended.To get this issue in check law makers would like to see people be drug tested before being approved for benefits, and periodic random tests whi le they are receiving them as well. There are also provisions for persons who have a drug problem to receive the treatment they need. This pale chart represents the results off poll Fox News did In 2010. The question was, â€Å"Do you Delves welfare recipients snouts De Aragua tested There are many different types of tests used to detect drugs in a person's yester. The type of testing used will be determined on the types of drugs being tested for and the cost effectiveness and time allotment.Some states are proposing the individual will pay for the testing, but will be reimbursed once the results come back negative. Other states are proposing the amount of money they will save by cutting back on benefit fraud will be more than enough to cover the costs of testing. The most cost effective and time efficient method of testing is urinalysis. This test can be administered in an office setting and the results are available immediately. The only down fall to this test is it can be beat b y taking herbal supplements that are made to mask the drug.It is also not accurate in testing for substances like cocaine and alcohol as they are not testable in the urine after 3 days. Hair testing is another option. This test is administered in a clinical setting, and requires small amounts of hair taken from different areas of the head. One inch of hair gives the clinician sixty days of history, and cannot be faked. Blood tests also require a clinical setting and a laboratory to read the results. With the last two options of testing turnaround time an be days, weeks, or months, and can be quite expensive.There are already a few states such as Michigan, Florida, and New Hampshire that have this protocol in place. The strongest argument for the testing of individuals is having such a program in place will help reduce the miss use and miss appropriation of taxpayer's monies. Governor Rick Scott, R Florida, states † It's not right for taxpayer money to be paying for somebody's drug addiction, On top of that, this is going to increase personal responsibility, personal accountability. We shouldn't be subsidizing people's addiction. (Scott, 2011). The state of Florida approved this bill that took effect July 1, 2011.Governor Scott also stated â€Å"It's the right thing for taxpayers,† Scott said after signing the measure. â€Å"It's the right thing for citizens of this state that need public assistance. We don't want to waste tax dollars. And also, we want to give people an incentive to not use drugs. † (Scott, 2011) It is perceived it would help reduce domestic violence and other drug related crimes. Individuals would also receive intervention and care they might not normally have access to without this program. If an individual were to fail a drug test they would be given the option to enter a state treatment program.If the person was to refuse treatment or have a second offense after completing the treatment they would lose their benefits fo r a period of one year. As with all new laws trying to be passed there are also those who are against it. Opponents of drug testing believe that it is violating the constitutional protections in the Fourth Amendment. The Fourth Amendment to the U. S Constitution states, the right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated.Columnist William Safari in The New York Times writes, Not only is my home my castle, my body is my citadel. Unless I give you a probable cause to suspect me of a crime, what goes on in my home and body and mind is my business Robin Merrill of Maine Equal Justice, which provides legal services for the poor states, â€Å"Random drug testing is very questionable legally with respect to constitutional issues. If the government has the right to drug- test people based on receipt of aid from public assistance programs, what is to stop en government Trot requiring Aragua tes ting Tort anyone won receives a student loan or any other government benefit?This law would create a very slippery slope with respect to infringement on people's right to privacy. † Another point in question is will this really save the tax payers any money? How much will the added administrative personal and the testing itself cost? The Miami Herald reports that the savings in Florida could reach one hundred thousand dollars, but no reports of administrative costs have been reported. Adversaries also raise the question about discrimination and alienation. They believe that singling out individuals because of their financial status could be disastrous and have negative effects.Cutting off families benefits because of the actions of an individual could do more harm than good. Just because an individual has a substance abuse problem, how can you prove they are not using their benefits appropriately? (Dona 2005) Whether you are in favor or opposed to welfare recipients being drug tested, the issue is one that most people will encounter on Election Day. People who are in favor say testing will allow people to get help that otherwise would fall through the cracks. It would also raise the UN employment rate by allowing those individuals to become better qualified to obtain and keep Jobs.

Contrast Essay About Two Countries

Every country has its own characteristics and a person is recognized by his country. In this modern era, every country is trying to make progress and wants to be best among all other countries. All countries are different in world. There is no country that is exactly the same as others. Every country has its own culture, rules and regulations. Canada and Pakistan are two different countries and both countries have many differences regarding festivals, food and places. Festivals of Canada and Pakistan are mostly different from each other. Unlike Canada, there are mostly religious festivals in Pakistan.In Canada, people celebrate the Valentine’s Day that represent the love and devotions for each other. In Pakistan, people used to celebrate the festival called Shabraat. It is an Islamic festival in which people pray to God whole night and they request to God to forgive us for the mistakes that they did in past. On the other hand people of Canada celebrate a festival named Hallowe n. In this festival people share happiness in the form of candies and sweets and this festival is specially for children. In Pakistan people celebrate a festival Ramzan.In this festival, people fasts during the day in the true sense of the word, that is, he had merely denies himself food and water and  strict control over his tongue, eyes, ears, thoughts and deeds and does everything possible to seek the pleasure of God. Food is also a major difference in Pakistan and Canada. People of Canada eat almost everything but in Pakistan there is a concept of Halal and Haram. Everything on this earth is permissible, unless evidence is provided for its prohibition. The evidence could be direct text from the Quran,about specific creatures.Prohibited animal would be identified by the characteristics of an animal features described in the prohibition. For example, all fanged animals are prohibited. In Canada, people drink alcoholic things and they are free to purchase these things from anywhe re. In Pakistan, People are not allowed to drink alcoholic things and no one can sell these items as it is punishable by Islamic laws. For this reason, most observant Muslims avoid alcohol in any form, even small amounts that are sometimes used in cooking. Canada and Pakistan have many sight seeing places hat attract the tourists but both countries have different places regarding to their characteristics. In Canada, there is Niagra Falls that attracts the people of whole world. It is the collective name for three  waterfalls  that straddle  the international border  between the  Canadian province of  Ontario  and the  U. S. state  of  New York. Pakistan is a country in which you would find a variety of historical places that signify the unique traditions and culture of the country. These places are of extraordinary significance for people interested in history, at the same time they may act as an attraction for tourists.Most significant historical places in the c ountry include Harappa, Mohenjo- Daro and Taxila. Harappa is situated approximately 200 km from Lahore in the Montgomery District of Punjab. It is the place of the historic Indus Valley Civilization settlement which is as old as 5000 years and is a civilization which the modern day people almost forgot about. After go through to the major differences of both countries, it can be observed that Canada and Pakistan are totally different from each other and these differences make both countries great and unique.